- How do I place an order?
Browse through our product offerings as displayed on our website (www.totallylifestyle.com). Find something you like. Click the "Add to cart" button and then click "Check out". Enter your shipping and billing information and wait for your order to arrive. It's that simple!
- Where can I enter my promotional code?
When you click the “CHECK OUT” button in your shopping cart for products eligible for promotional discounts you will see the information about your order in the right column (or in mobile under the "show me" dropdown menu) and you'll also see a section called “Discount” that has a special field for that purpose. Enter your promo code then click the “Apply” button. If you are shopping on a mobile platform you'll see a discount field at the top, when you reach the payment section.
- What payment methods are accepted?
We accept Visa, Mastercard, American Express and Paypal.
- Are the "FREE" items really free?
Absolutely! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00. Your free plus shipping items are limited to 6 items per customer per transaction.
- Where are you based?
Our company is based in Canada and Panama though we work with partner agencies and have distribution centers in the United States, Central/South America and Asia.
- Currency Exchanges
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on the website. These fees are determined by your financial institutions’ pricing and transaction fee policies. We are not responsible for exchange rate variations nor any charges your bank or issuing credit card company may charge you. For further details on foreign transaction fees, please contact your bank.
At Totally Lifestyle our store prices are shown in USD.
SHIPPING AND DELIVERY
- How much is shipping?
We are currently offering “FREE SHIPPING” on all of our products EXCEPT the Free promotional items. These Free items do have shipping costs between $4 - $10 depending on where you are located, tracking numbers will be provided as usual for all products.
- How long does shipping take?
Our selections and the prices we are able to offer generate a lot of interest. As a general rule all orders are confirmed within 1-2 business days and a tracking number is provided. Because of normally high volumes and international sourcing the process of orders and final shipment to our customers typically takes 15-20 business days (three to four weeks). Orders are not shipped nor delivered on weekends or holidays. For most products a tracking number will be emailed to you within a few days of shipping so you can follow the progress of your order. In most cases products are delivered in less time but if we are experiencing an especially high volume of orders, shipments may be delayed.
Further it is important during current circumstances to recognize that there may be occasions where delays in shipping result from regional, country or global events/circumstances, including political, social and health related issues, that are beyond the control of the shipper, manufacturer or ourselves and despite best efforts some delays may occur regardless. By way of example if the destination country for some reason or other has imposed restrictions on transportation. Of course in all cases our manufacturing partners, distribution centers and shippers will continue to work hard to get you your order as soon as possible.
If there will be a significant delay in shipment of your order, we will endeavour to contact you via email or telephone. You also have our contact information (email@example.com) and your order tracking number.
- Where is my order? How can I track my order?
Tracking IDs are usually provided within 1-3 days of placing an order & can take 3-4 days to be activated by the courier. After this, you will be able to Track Your Order using any of the following global tracking services:
If you do have a tracking number and are having trouble with our tracking, you can use our Alternative Tracking here:
- The tracking number for my order stopped updating, what happened?
Your country's local customs department may decide to hold your items at the border temporarily, sometimes without explanation. We've received reports from recent customers that the customs departments in Brazil, Germany, and Argentina may take a particularly long time to resolve these holds. We ask that you remain patient as your package completes the delivery process.
- Do you ship to my country?
While we will ship worldwide we tend to focus our business on North and South America, Europe and Asia. We are very familiar with the countries within these continents including their shipping and customs regulations and are therefore able to more effectively facilitate secure shipping and receiving.
- How are my items shipped?
Your items are typically shipped directly from our fulfillment center though sometimes they come directly from the manufacturer. They will usually reach you via your local postal service at your shipping destination.
- Where do you ship from?
Depending on product (service) we ship either directly from our manufacturing partners located in Europe or in Asia or through external distribution hubs. As a result, we are able to keep our costs low and pass on savings to the customer.
- What time are deliveries typically made?
In most cases orders are delivered during local business hours (i.e. Monday to Friday, 9am-5pm) by the local postal system.
- What happens if I'm not home during delivery?
Not to worry, most items will be left in your postbox if they are small enough. If the postal service does not have access to your postbox, it will usually be left at your local post office for you to pick up. They will also leave a note to make you aware of the package and pickup location.
- Do I have to pay for customs, duties, or import taxes?
Customs, duties and/or import taxes are NOT calculated in the product price. We cannot be held responsible for any import charges made by your country's customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay additional fees.
Please be careful in filling out your shipping address. In most cases we will get back to you to confirm shipping details when they are inconsistent with your credit information to confirm your preferences. As such we are NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing any claims with their local postal service office.
- I input the wrong shipping address, what do I do?
We work with an automated fulfillment platform. As a result, your order begins processing almost immediately after you submit your order. If you reach out to us “immediately” regarding changing your address, we may be able to make the change before your item is processed. Unfortunately, we are unable to change the shipping address without sufficient notice of a change.
REFUNDS AND RETURNS
For more detailed information please refer to our REFUND POLICY (this information can be accessed from the footer of our main page).
- Can I get a refund if I’m unhappy with my purchase?
First off, thanks for shopping at Totally Lifestyle. While you may be experiencing some frustrations with the product you received we want to assure you that if you are not happy neither are we! We are here to help!
To receive a refund for a “non-promotional product” (a product provided free) please refer to our REFUND POLICY (this information can be accessed from the footer of our main page).
- Can I cancel my order after it is placed and get a refund?
Once your order is placed, we work within an automated fulfillment system and partner that begins packaging and preparation for shipment almost immediately. As a result, we incur the shipping cost of your order almost immediately. The shipping cost is unfortunately non-refundable.
However, if you are unhappy with your product order, you can return it to us for a full refund (minus shipping costs). Once again refer to our REFUND POLICY (this information can be accessed from the footer of our main page).
- Can I return my item and exchange it for another product?
Provided that the returned non-promotional item is in perfect condition, exchanges are possible though please refer to our refund policy for details. Please drop us an email at firstname.lastname@example.org and we will sort something out for you!
- What if I changed my mind about my order?
If you have changed your mind about your order, please contact email@example.com as soon as possible. Our automated fulfillment system begins processing as soon as you order. However, we cannot guarantee we will be able to accommodate your request if you don't email us almost immediately after purchasing.
- Can I change my order after it has been placed?
So that we can get you your product as soon as possible our order fulfillment process begins almost immediately after your order is placed. As such, it is extremely difficult to accommodate order change requests. Once you receive your product, and if you are not fully satisfied, you can follow our REFUND POLICY (this information can be accessed from the footer of our main page).
DAMAGED ITEMS AND ORDER ISSUES
- My item arrived damaged. What should I do?
We apologize sincerely if for some reason or other your order arrived damaged. Because our customer's 100% satisfaction is important to us we want to make your buying experience a positive one. Please refer to our REFUND POLICY (this information can be accessed from the footer of our main page).
- Only part of my order arrived, where is the rest of my order?
Thank you so much for your recent Totally Lifestyle order. Our items often arrive in separate packages, so it is common to receive your remaining item(s) several days (in some rare cases weeks) apart. If you are concerned check your tracking information or contact us at firstname.lastname@example.org